Privacy Policy Viva Europa DMC

Viva Europa DMC (“Viva Europa”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains what information we may collect, why we collect it, how we use and protect it, and the choices available to you when you visit our website, contact us, request a quotation, or use our travel-related services.

By using our website or sharing your information with us, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect personal information that you provide to us when you:

• Submit an enquiry or request a quotation
• Contact us by email, telephone, WhatsApp or other communication channels
• Make or enquire about a travel booking
• Request a customised itinerary or travel package
• Subscribe to our newsletters or marketing communications
• Participate in surveys, reviews or feedback
• Communicate with our team regarding your travel arrangements

Depending on the service you request, this information may include:

• Full name
• Contact number
• Email address
• Residential or billing address
• Passport or travel document details, where required for a booking
• Date of birth, nationality or other travel-related information where necessary
• Travel dates, destinations and preferences
• Information relating to other passengers travelling with you
• Special travel requirements or requests that you choose to provide
• Payment or transaction-related information

We only request information that is reasonably necessary for providing or arranging the services you have requested.

2. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically.

This may include:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited and time spent on the website
• Date and time of your visit
• Referring website or source
• General website usage information
• Cookie and similar technology data

This information helps us understand how visitors use our website, improve website performance and provide a better online experience.

3. Cookies

Our website may use cookies and similar technologies.

Cookies are small files stored on your device that help websites remember certain information and understand how visitors use the website.

We may use cookies for purposes such as:

• Keeping the website functioning properly
• Remembering preferences
• Understanding website traffic and usage
• Improving website performance
• Measuring the effectiveness of our marketing activities

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website functions.

4. How We Use Your Information

Viva Europa may use your personal information for legitimate business and travel-related purposes, including:

• Responding to your enquiries
• Preparing quotations and travel proposals
• Creating and managing itineraries
• Arranging hotels, transportation, sightseeing, activities and other travel services
• Processing or assisting with bookings
• Communicating important information about your travel arrangements
• Processing payments or coordinating payment-related activities through relevant providers
• Providing customer support
• Handling changes, cancellations and other booking requests
• Improving our website, services and customer experience
• Sending newsletters, offers and travel-related communications where permitted
• Preventing fraud, misuse or security threats
• Complying with applicable legal, regulatory and contractual requirements

We will not use your personal information for purposes that are unrelated to the reason for which it was collected unless permitted or required by applicable law.

5. Travel Partners and Service Providers

Viva Europa DMC works with hotels, airlines, transport companies, sightseeing providers, tour operators, destination partners, insurance providers, technology providers and other suppliers to arrange travel services.

Where necessary, we may share relevant information with these third parties so that they can provide the services you have requested.

For example, a hotel may require guest names and passport details, while an airline or transport provider may require passenger information to issue tickets or arrange transfers.

We aim to share only the information reasonably required to provide the relevant service.

6. Sharing of Information

We may share personal information:

• With travel suppliers and service providers involved in your booking
• With technology, payment and communication service providers supporting our business
• With professional advisers where necessary
• When required by law, regulation, court order or a lawful government request
• When necessary to protect the rights, safety or property of Viva Europa, our customers or others
• In connection with a business restructuring, merger, acquisition or similar transaction, where applicable

We do not sell your personal information as a commercial product.

7. International Transfers

Travel arrangements may involve service providers located outside India. For example, when you book accommodation, transportation or sightseeing in Europe or another destination, relevant passenger information may need to be shared with suppliers in that destination.

Where personal information is transferred outside India, we will take reasonable steps to handle such information in accordance with applicable privacy and data protection requirements.

8. Marketing Communications

If you have provided your contact details and where permitted by applicable law, we may send you information about:

• New travel packages
• Destination offers
• Special promotions
• Seasonal travel opportunities
• Company updates
• Other travel-related information that may be relevant to you

You may choose to stop receiving marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.

Please note that you may still receive essential service-related communications, such as booking confirmations, payment information, itinerary updates or other messages necessary to provide your requested services.

9. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. While we take appropriate precautions, we cannot guarantee absolute security of information transmitted to or through our website.

10. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing services, maintaining business and transaction records, resolving disputes, preventing fraud and complying with legal, tax, accounting or regulatory requirements.

When information is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it, subject to applicable legal requirements.

11. Your Privacy Choices and Rights

Depending on the applicable law and circumstances, you may have rights regarding your personal information, including the right to:

• Request information about the personal data we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of personal information where applicable
• Withdraw consent where processing is based on consent
• Request restriction of certain processing, where applicable
• Object to certain uses of your information, including direct marketing where applicable
• Request information about how your personal data is being used
• Raise a concern or complaint regarding our handling of your personal information

Some of these rights may be subject to legal or contractual limitations. For example, we may need to retain certain information to comply with legal, accounting or regulatory requirements or to complete services already requested.

To exercise an applicable privacy right, please contact us using the details provided below.

12. Information Relating to Other Travellers

If you provide personal information relating to another traveller, such as a family member, colleague or travel companion, you should ensure that you are authorised to provide that information and that the person concerned has been appropriately informed about its use.

Where necessary, we may request information directly from the relevant traveller.

13. Children’s Information

Our website and travel services are primarily intended for adults.

We do not knowingly collect personal information from children except where it is necessary for arranging travel services and is provided by a parent, guardian or another authorised person.

If you believe that a child has provided personal information to us without appropriate authorisation, please contact us so that we can review and take appropriate action.

14. Third-Party Websites

Our website may contain links to websites operated by airlines, hotels, attractions, travel partners, payment providers or other third parties.

These websites have their own privacy policies and terms. Viva Europa is not responsible for the privacy practices, content or security of third-party websites.

We recommend reviewing the privacy policy of any external website before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or business practices.

When we make changes, we will update the “Last Updated” date at the beginning of this policy. Where required by applicable law, we may provide additional notice of significant changes.

We encourage you to review this page periodically to stay informed about how we handle personal information.

16. Contact Us

If you have any questions about this Privacy Policy, wish to exercise an applicable privacy right, or have a concern about the way your personal information is handled, please contact us:

Viva Europa DMC
Email: info@vivaeuropadmc.com
Website: www.vivaeuropadmc.com

We will review your request and respond within the timeframe required under applicable law.

Note: This Privacy Policy should be read together with Viva Europa DMC’s Terms & Conditions, Cookie Policy and other applicable website policies.